Returns Policy

Because of the importance of satisfying our customers, hisandherrings.com applies the highest quality criteria to each of our products. If however, you need to return, exchange or replace an order, hisandherrings.com invites you to read and follow the procedure below.

First of all, obtain a Return Merchandise Authorization by communicating with Customer Service by phone at (514)876-4422 or by email at info@hisandherrings.com.
For a complete refund (minus shipping cost), the article(s) must be returned according to the following conditions:

Merchandise must be returned within thirty(30)days of the parcel shipping date.

Articles must be returned in perfect condition. hisandherrings.com reserves the right to refuse any article that has been worn, scratched, cut or with broken or damaged stones.

Article(s) must be returned in their original package.

Returned merchandise must be accompanied by a copy of your invoice.

Returned merchandise must be accompanied by the original gemological certificate (if applicable). Before refunding your purchase, the gemstone(s) will be inspected by a gemology laboratory to insure their authenticity and perfect condition.

If you have any questions concerning the return, exchange or replacement policy, please contact Customer Service at(514)876-4422 or by email at info@hisandherrings.com.

Recommendations:
hisandherrings.com is in no way responsible for objects lost or stolen during return shipping.

For your protection, hisandherrings.com recommends that you use registered mail for packages sent to us.

For your safety, avoid writing words such as "jewellery, diamond, emerald, ruby, gold, silver etc." on your package.

hisandherrings.com asks you to please allow us about ten (10) days to process your refund.

Please see our quality control pages:

Guarantees
Returns policy
Security and privacy
Shipping Policy
Tell a friend about us!